Thank you for your confirmation

Your money is safe and we will hold your booking balance in credit as advised. Our sales team will send you an email within 7 days to confirm that this has been done.


Then, please call us anytime to rebook your new holiday (so long as you rebook and travel by October 2022) and quote your original booking reference when you do.


Thank you for your patience and understanding during these unprecedented times.


Refund credit: terms and conditions

1. Valid on any Le Boat or Emerald Star booking made by the 31st October 2022, for trips departing before 31st October 2022.

2. Refund credits cannot be applied to online bookings. Please contact our sales team and quote your original booking reference number to use your refund credit. Any booking of a particular trip is subject to availability at the time of booking. 

3. Existing bookings cannot be cancelled and rebooked using refund. 

4. Valid on bookings made by the person named on the refund credit, or by friends or family as expressly authorised by the named person, with satisfactory evidence provided to us. 

5. The refund credit may be: a. redeemed against the cost of boat hire, as advertised, as well as one-way supplements and any optional pre-booked holiday extras such as Collision Damage Waiver (CDW), bike hire or extras bundles. It cannot be used against extras, fuel (engine hours) that are purchased and paid for locally at the base. b. used against multiple bookings. Outstanding credit will be held until the 31st October 2022. c. used as, or towards, your deposit amount. 

6. Except as stated above the refund credit cannot be used against any other purchasers or additions to your booking. 

7. If your new booking is more expensive than the refund credit you have received, you will need to pay the additional cost. If your new booking is less expensive than your future travel credit, you can hold the unused amount as a future travel credit or receive it as a cash refund.

8. Standard Booking Terms and Conditions apply to all bookings made using the refund credit. 

9. Should you cancel your booking, cancellation charges will be as per the Booking Terms and Conditions and any refund up to the value of the refund credit amount used for that booking shall be issued in the form of a further refund credit. 

10. In the event of a refund credit issued by error, with an incorrect monetary value or other details incorrect, we reserve the right to void the refund credit and issue a new one and shall have no liability whatsoever in respect of the first refund credit and any decisions made by you in respect of the same. 

11. You must retain all previous booking documentation including but not limited to invoices, booking confirmations and proofs of payment. 

12. These refund credit terms shall be governed by the law and jurisdiction in the Booking Terms and Conditions which applied to the original booking, in respect of which this credit has been issued. 

13. We reserve all rights to amend these terms and conditions in accordance with any new legislation or changes made to relevant legislation or regulations.