Go boating with confidence

In these uncertain times, you want to know that you’ll be safe, your money is safe and that, if Covid-19 should disrupt your holiday plans,

you have the flexibility to amend them or receive a full refund if you have paid in full.

Our new ‘Go Boating with Confidence Policy’ provides all these reassurances.

 

So, why not secure your ideal holiday now, while there’s still availability, and give yourself something wonderful to look forward to.

Then relax in the knowledge that we’ve got you covered. Who's on board?

 

Cash Refund Guarantee

 

Cash Refund Guarantee*

For ALL new and existing bookings (and re-bookings) made by the 30th June 2021.

You can accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip before you depart, due to any of the Covid-19 related reasons outlined below.

Total flexibility

 

Total flexibility**

For all new and existing bookings (and re-bookings) made by 30th June 2021.
Should you wish to make a change to your booking, up to 14 days before your departure, we won't charge you an amendment fee. We'll also won't charge a fee if you amend within 14 days of departure if one of the below Covid-related reasons applies. Only if the new holiday cost is higher, will you be asked to pay the difference.

Covid Safety Charter

 

Covid Safety Charter

We take the safety of our customers and colleagues very seriously and have carefully reviewed and adapted the procedures at our bases to enhance our cleaning protocols and to ensure we can operate in accordance with social distancing and safety guidelines.

Tell me more

Financial Confidence

 

Financial Confidence

Not only do we have over 50 years’ of boat charter experience with more boats and bases than any other company, we are also part of Travelopia, the world’s largest collection of specialist travel brands. This makes us, by far, one of the most financially stable boat charter companies in the world.

Applicable Covid-19 related reasons are:

For any of the  below reasons to apply, it must be confirmed that they will still be in place on your date of departure. If restrictions are in place with no definitive end date, you may not cancel until 8 weeks prior to your departure, at which point they must still be in place to qualify for a cash refund.

  • We have confirmed we are unable to operate your holiday as local government restrictions prevent us from doing so.
  • A border closure prevents you from leaving your home country or reaching your destination country.
  • Your home government, or the government of your destination country has imposed Covid-19 related restrictions on movement and travel, which apply to you or members of your party, and prevent you from travelling.
  • The government of your destination country, instructs you not to mix with households with whom you planned to travel with.
  • You, or a member of your party, has displayed symptoms of Coronovirus or tested positive for Covid-19 (or been in direct contact with someone who has) and are required to self-isolate in accordance with government guidelines.
  • You are instructed by the authorities that you must to self-quarantine on arrival at your destination or after your return to your home country, regardless of whether you present a negative Covid-19 test or not. Some countries do not require you to quarantine if you present a negative Covid-19 test taken 72 hours before your departure. In this instance, refusal to take a test and then being asked to quarantine is not an applicable reason for not being able to travel.

 

Our 'Go Boating with Confidence' policy terms & conditions:

 

*Cash Refund Guarantee: In accordance with our booking terms and conditions, if your balance is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. You then will not be eligible for any subsequent reimbursement under our Cash Refund Guarantee. Your balance due date will be clearly shown on your booking confirmation. 

 

**Total flexibility: We will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. If the new holiday cost is higher, you will need to pay the difference. If the new holiday cost is lower, we will give you credit which you can redeem against pre-booked extras or a future booking. You may also transfer your booking to another person although written permission from the original lead booker will be required.

Coronavirus FAQs

HOW ARE 2021 HOLIDAYS AFFECTED?

We are constantly monitoring government advice and restrictions and, if we make any operational decisions that prevent your booked holiday from going ahead, we will notify you as soon as possible. You will of course be covered by the above ‘Go Boating with Confidence’ policy. We will endeavour to make any such decisions at least four week prior to your departure, although this cannot be guaranteed.

 

View the current boating season opening dates and local restrictions.

We are constantly monitoring government advise and restrictions on movement and travel in each of our destinations and we will keep you (or your agent) informed as soon as possible if we make any operational decisions that affect your departure.

 

Bookings that we are unable to operate due to Coronavirus restrictions (see ‘applicable Covid-19 related reasons above) will be entitled to a full refund, refund credit or free-of-charge amendments under our Go Boating with Confidence Policy.

We will only inform you if we are unable to operate your booked holiday. Otherwise, it is your responsibility to check restrictions at home and in your destination in case there are any restriction that prevent you or members of your party from travelling to our base. See the question: ‘What information do I need to know before I travel’ for more details’.

CANCELLING OR AMENDING YOUR BOOKING

Our 'Go boating with confidence' policy applies to all new bookings, as well as existing booking, so you can continue to book with the confidence.

 

If you are currently in possession of unredeemed refund credit, you must use this to rebook a new holiday for our ‘Go Boating with Confidence’ policy to apply.

Our Cash Refund Guarantee only applies if you are prevented from travelling because of one of the Covid-19 related reasons we’ve listed above. If a government restriction currently prevents you from travelling, but your booking is more than 8 weeks away, you may not cancel and claim a full refund – you should wait as restrictions may change. However, you may amend your booking under our 'total flexibility' policy if you wish.

 

If your booking is less than 8 weeks away, then you may cancel and claim a full refund if there is a current government restriction that prevents you from travelling, unless the restriction is scheduled to end before your departure date.

 

Remember, you may also reschedule your holiday under our 'total flexibility' policy if you wish – see above.

If your departure date is less than 8 week away, and if you can no longer proceed with your holiday for one of the coronavirus-related reason listed above, please call us on (00353) (0) 71 962 7633 during office opening hours (Mon to Fri: 9am to 12.30pm and 2pm to 5pm / Sat and Bank Holidays: 10am to 12pm and 12.30pm to 4pm). Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly. 

 

If you wish to amend you booking, you can do so at anytime, but please give us at least two week’s notice if the reason for you amendment is not one of the Covid-19 related reasons listed above. You can either contact us or complete our online rebooking form and we will check availability and get in touch with you.

 

If you have booked via an agent, you must contact your agent directly.

Our new ‘total flexibility’ allows you to amend your booking to a different departure date, base, region or boat, regardless of the reason. However, we ask that you give us at least two week’s notice. If your booking is less than two weeks away, then your booking must be affected by one of the coronavirus-related reasons listed above to amend free-of-charge, otherwise our standard amendment fees, terms and conditions will apply. 

Although you should check your own cover, nearly all insurers have stopped insuring for coronavirus-related claims in general (i.e. cancellation, repatriation, etc) which is why we have introduced our ‘Go Boating with Confidence’ policy to protect you. Some insurers are still offering cover for coronavirus-related emergency medical treatment abroad. It might pay to shop around if you want this additional peace of mind.

 

Travel Insurance is an important part of every holiday and we strongly recommend that you take out adequate cover, preferably from the moment of booking to ensure cancellation is covered. Cover should be obtained whether travelling abroad or at home.

If your booked holiday is able to proceed, you will not be entitled to a cash refund under our Go Boating with Confidence policy. However, we understand the closure of such leisure establishments will affect the enjoyment of our holidays for many customers. In this instance, you can benefit from our total flexibility policy, which will allow you to change your booking to a different region or a later date, with no amendment fee.

REFUND CREDIT

You can now use your Refund Credit against any new boat hire booking, we also encourage you to rebook as soon as you can to avoid disappointment if our boats get booked up.

Here are the steps to redeem your credit

Refund credit must be used to rebook a holiday and cannot be exchanged for a cash refund. Once a holiday has been rebooked, the terms of our Cash Refund Guarantee must then apply before you may cancel and claim a cash refund.

COVID-19 TESTING AND VACCINATIONS

We do not require evidence of vaccination against Covid-19 before you are allowed to depart on one of our boats.

 

If you are traveling internationally, please ensure you check your home and destination countries foreign office travel advice, to confirm if evidence of vaccination is required to cross international borders.

We do not require evidence of a negative Covid-19 test before you are allowed to depart on one of our boats. 

 

However, if any member of your party starts to display coronavirus symptoms or tests positive for Covid-19 in the weeks prior to your departure (or has been in direct contact with anyone displaying symptoms or has tested positive), they should follow the latest government advice with regards to taking a test and self-isolating. 

 

Where you are required to self-isolate you will be covered by our Go Boating with Confidence policy and should stay at home and not travel to our base. 

It is your responsibility to check and follow the latest government travel advice and regulations concerning the necessity of taking a Covid-19 test prior to travel. Please ensure you keep checking this information before you travel as guidance can change at short notice. 

 

If you are travelling internationally, some countries ask for proof of a negative test taken a short while before you depart, which you must adhere to or risk not being able to travel or being placed into mandatory quarantine on arrival. If you test positive, you will be covered by our Go Boating with Confidence policy and should stay at home and not travel to our base. 

Before you carry out your test, please make sure you check the test timing requirements for the country you’re travelling to. If you carry out your test too early, it may be invalid. 

 

If you are traveling by air, sea or rail we advice you follow testing advice and requirements from your airline, ferry company or train operator. Many ports and airport are working with laboratories to offer testing before you travel. Please ensure that you check if you are required to book tests in advance. 

 

Additionally, the following are a selection of locations that can supply tests for travel purposes. The following information is not an exhaustive list and is subject to change. 

 

 

Le Boat is not connected to the above companies or services and cannot be held liable for the information or services they supply. 

If you are traveling by air, sea or rail we advice you follow testing advice and requirements from your airline, ferry company or train operator. Many ports and airport are working with laboratories to offer testing before you travel. Please ensure that you check if you are required to book tests in advance.

 

Before you carry out your test, please make sure you check the test timing requirements for the country you’re travelling to. If you carry out your test too early, it may be invalid.

 

Le Boat does not have the facilities to directly offer customers Covid-19 tests, however we have compiled a selection of local laboratories that supply tests near to our bases.

Once you’ve received your negative test result, how and when you’ll need to submit this in order to prove you're ok to travel depends on the country you’re travelling to.

 

Please check the latest government travel advice.

If your pre-departure test result is positive, you should follow government guidance and you may need to seek treatment where you are, until you have recovered. If the local authorities tell you to quarantine, you should expect to do this prior to traveling home. It is not possible to quarantine on board one of our boats, but our base or customer services teams will provide you with advice and support to find accommodation that is suitable for your needs.

 

Prior to traveling we also advice you check you have adequate travel insurance to cover you if you are required to self-isolation away from home.

PREPARING FOR YOUR HOLIDAY

It is your responsibility to check and conform to any relevant guidance and measures that are in force to help keep you, our other customers and our team safe. These may include government travel restrictions that prevent you and your party from being able to go on your original cruise as planned. As restrictions change constantly, we’d recommend you start checking restrictions no earlier than 4 weeks prior to travel. You should keep checking right up until the day of departure in case they have been updated.

 

If you are travelling internationally, please ensure you keep checking the latest government travel advice to confirm there are no specific travel restrictions or self-isolation requirements which are confirmed to be in place on the date of your departure. 

 

Regardless of where you are travelling from, you should also keep checking the latest local advice and guidelines for the country you are cruising in. There may be requirements you need to prepare for or restrictions that prevent you and your party from going on your cruise together. Le Boat has also implemented special measures and procedures in accordance with government guidelines and it is your responsibility to familiarise yourself the measures that our outlined in our Covid Safety Charter and ensure you prepare and act accordingly.

 

If you are affected by any Covid19-related restrictions and you are unable go on you cruise as booked, don't worry as our Go Boating with Confidence Policy will apply. If your departure date is less than 8 week away, please contact us so that we can discuss alternative options with you. (If you have booked via an agent, please contact them directly.)

The safety of our colleagues and guest are of paramount importance and we are doing everything we can to prevent the spread of coronavirus at our bases. We must ask our customer to assist us in our efforts. As such, if any member of your party starts to display coronavirus symptoms (Please refer to your local government or heath service for the latest coronavirus symptoms), within the 7 days prior to your departure, they should not travel to our base. Similarly, if any member of your party is in contact with anyone displaying symptoms within 14 days of departure, including anyone that is alerted by a mobile tracing app, they should not travel to our base.

 

If the advise requires you to self isolate and means you need to amend or cancel your holiday in accordance with the above policy, you may do so right up to the day of departure. However, we may require you to provide evidence to support your claim. Please call us as soon as you know. (If you have booked via an agent, please contact them directly.)

YOUR HOLIDAY EXPERIENCE AND SAFETY

We take the safety of our customers and colleagues very seriously and we have carefully reviewed and adapted the procedures at our bases to ensure we can operate in accordance with strict social distancing and safety guidelines. We have also enhanced our cleaning protocols to ensure our bases are cleaned more regularly and that our boats are thoroughly disinfected between each use. For more details about everything we are doing in respect of safety and to prevent the spread of coronavirus, visit our Covid Safety Charter page.

Restrictions on movement and travel, as well as other measures in place control the spread of Coronavirus, are constantly being review and updated in each of our destinations.  If your holiday is less than 4 weeks away, you should refer directly to the Department of Foreign Affairs travel advise about how Coronavirus is affecting your booked destination. https://www.dfa.ie/

 

We have also summarised the current coronavirus restrictions in each of our destinations, but as restrictions constantly change, we’d recommend waiting until at least 4 weeks prior to your departure date before you check them.

 

Of course we must adhere to government guidelines to help beat the virus, and refrain from leaving home and traveling when we are advised to do so. Once travelling and overnight stays are permitted then our holidays are the perfect way to enjoy some much-needed time away. Our holidays operate ‘off the beaten track’, and allow you the opportunity to stay away from the crowds and to distance yourselves from others aboard your own self-contained, fully-equipped boat. In fact, a boating holiday makes for the perfect post-lockdown escape.

Read our blog to find out why

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice and/or testing. You may need to make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.

 

Upon your return home, our Customer Services Team will calculate the cost of the unused portion of the holiday in full 24hr increments, from the time you leave your boat, and will arrange for this to be refunded to you.

YOUR MONEY

Unfortunately not. If you wish to keep your booking in place, you must pay your balance in accordance with our usual terms and conditions.

 

The same applies to any mid-payment deadlines detailed on your booking confirmation. If your balance (or mid-payment) is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. You then will not be eligible for any subsequent reimbursement under our Cash Refund Guarantee. Your balance due date will be clearly shown on your booking confirmation.

Le Boat is the market leading provider of boating holidays across Europe and Canada, and we have been successfully operating for more than 50 years. We also have the security of being part of Travelopia, the world’s largest collection of specialist travel brands, and we have the full support of our owner KKR, one of the world’s largest global equity firms. We are in a very strong position.

As we are sure you can appreciate our phone lines are extremely busy at the moment, so please bear with us whilst we support customers with imminent departure dates.

 

If you would like to discuss a holiday that departs within the next 8 weeks, or you have any other concerns or questions about our 'Go boating with confidence’ policy, please feel free to contact us. If your existing booking departure date is not within the next 8 weeks, please consider contacting us nearer to your departure date.