To give peace of mind to our customers with existing bookings, and those who wish to make a new booking, we have introduced NEW flexible rebooking terms that will apply for as long as Covid-19 causes uncertainty and potential disruption to travel.

 

If your booking is directly affected by Covid-19…

If you are unable to travel, or your holiday is prevented from going ahead for any of the following Covid-19 related reasons, you can change your booking free of charge up to the day of your departure. If you don’t want to rebook immediately, you will receive a credit note for use towards a future holiday in 2020 or 2021.

Applicable reasons are:

  • We have confirmed we are unable to operate your holiday as local government restrictions prevent us from doing so.
  • A border closure prevents you from leaving your home country or reaching your destination country.
  • Your home government, or the government of your destination country has imposed covid-19 related restrictions on movement and travel, which apply to you or members of your party, and prevent you from travelling.
  • Your home government, or the government of your destination country, instructs you not to mix with any members of the party with who you planned to travel with.
  • A member of your party displays symptoms of coronavirus in the month prior to your departure (see below question ‘What should I do if I, or a member of my party, feels unwell PRIOR to my holiday?’)
  • You are instructed by the authorities to self-quarantine after your return to your home country.

Please note: For any of the above restrictions to apply, they must be confirmed to still be in place on your date of departure. If restrictions are in place with no definitive end date, to make a free-of-charge amendment to your booking, your departure date must be less than 4 weeks away, otherwise our standard amendment fees, terms and conditions will apply.

 

Coronavirus FAQs

We take the safety of our customers and colleagues very seriously and we have carefully reviewed and adapted the procedures at our bases to ensure we can operate in accordance with strict social distancing and safety guidelines. We have also enhanced our cleaning protocols to ensure our bases are cleaned more regularly and that our boats are thoroughly disinfected between each use. We call this our Covid Safety Charter. For more details about everything we are doing in respect of safety and to prevent the spread of coronavirus, visit our Covid Safety Charter page.

We are delighted to finally say 'YES' to this question. All of our bases are now open and we are so pleased to give our customers the opportunity to enjoy some much-needed time away - to explore the great outdoors once more and spend some quality time together with friends and family, who they may not have seen for some time. And a boating holiday makes for the perfect post-lockdown escape.

Read our blog to find out why

We are constantly monitoring government advise and restrictions on movement and travel, both here and in each of our destinations. However, all of our cruising regions are now open so we do not foresee any future need to delay departures. If anything changes in this regard, bookings that are directly affected by base closures will be subject to our Go Boating with Confidence Policy (as detailed above) and we will contact these customers directly.

 

If you have a booking, you must still check local restrictions in place, before you travel. Restrictions in some of our destination may affect your ability to proceed with your holiday. Click here more details about coronavirus restriction still in place in each of our regions.

Restrictions on movement and travel, as well as other measures in place control the spread of Coronavirus, are constantly being review and updated in each of our destination.  We advise you to refer directly to the Department of Foreign Affairs travel advise about how Coronavirus is affecting your booked destination. https://www.dfa.ie/

 

 You can also find out here, how our your travel and holiday plans might be directly affected.

The safety of our colleagues and guest are of paramount importance and we are doing everything we can to prevent the spread of coronavirus at our bases. We must ask our customer to assist us in our efforts. As such, if any member of your party starts to display coronavirus symptoms (Please refer to your local government or heath service for the latest coronavirus symptoms), within the 7 days prior to your departure, they should not travel to our base. Similarly, if any member of your party is in contact with anyone displaying symptoms within 14 days of departure, including anyone that is alerted by a mobile tracing app, they should not travel to our base.

 

If this means you need to amend or cancel your holiday in accordance with the above policy, you may do so right up to the day of departure. Please call us as soon as you know. 

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice. You should make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.

 

From the time you leave your boat, we will calculate the cost of the unused portion of the holiday in full 24hr increments and retain this as credit which you can use towards a future Le Boat holiday.

Le Boat is the market leading provider of boating holidays across Europe and Canada, and we have been successfully operating for more than 50 years. We also have the security of being part of Travelopia, the world’s largest collection of specialist travel brands, and we have the full support of our owner KKR, one of the world’s largest global equity firms. We are in a very strong position.

Yes - our 'Go boating with confidence' policy applies to all new bookings, as well as existing booking, so you can continue to book with the confidence.

Existing bookings

It is your responsibility to check and conform to any relevant guidance and measures that are in force to help keep you, our other customers and our team safe. These may include government travel restrictions that prevent you and your party from being able to go on your original cruise as planned.

 

If you are travelling internationally, please ensure you keep checking the latest government travel advice to confirm there are no specific travel restrictions or self-isolation requirements which are confirmed to be in place on the date of your departure. 

 

Regardless of where you are travelling from, you should also keep checking the latest local advice and guidelines for the country you are cruising in. There may be requirements you need to prepare for or restrictions that prevent you and your party from going on your cruise together. Le Boat has also implemented special measures and procedures in accordance with government guidelines and it is your responsibility to familiarise yourself the measures that our outlined in our Covid Safety Charter and ensure you prepare and act accordingly.

 

If you are affected by any Covid19-related restrictions and you are unable go on you cruise as booked, don't worry as our Go Boating with Confidence Policy will apply. Please contact us so that we can discuss alternative options with you.

 

If you can no longer proceed with your vacation for one of the coronavirus-related reason listed above, please call us on (00353) (0) 71 962 7633 during office opening hours (Mon to Fri: 9am to 12.30pm and 2pm to 5pm / Sat & Bank Holidays: 10am to 12pm and 12.30pm to 4pm). Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly. 

If your new holiday is cheaper, outstanding credit will be held until the 31st October 2021 for you to use against subsequent bookings. If your new holiday is more expensive, you will need to pay the additional cost. We will explore all the available options with you and try our best to find a holiday of similar value.

Our new flexible amendment policy only apply if your booking is affected by one of the coronavirus-related reasons listed above. If none of these apply, then you may still change your departure date to later in 2020 or into 2021, but our standard amendment fees, terms and conditions will apply. 

If you wish to cancel your booking before your balance is due, we will retain your deposit for use against a future booking.

 

If you wish to amend your departure date to a later date (no later than 2021) – your balance due date will be recalculated based on your new departure date.

 

If you wish to keep you booking in place so you can decide later on whether to amend or cancel, you must pay your balance in accordance with our usual terms and conditions. You may then subsequently decide to amend or cancel, in accordance with the above policy, if you wish.

As we are sure you can appreciate our phone lines are extremely busy at the moment, so please bear with us whilst we support customers with imminent departure dates.

 

If you would like to discuss a holiday that departs within the next 4 weeks, or you have any other concerns or questions about our 'Go boating with confidence’ policy, please feel free to contact us. If your existing booking departure date is not within the next 4 weeks, please consider contacting us nearer to your departure date.

  

 

A message from our Managing Director, Cheryl Brown

I am delighted that all our cruising regions are now open and we are able to welcome guest to our bases once more. This is wonderful news to report after such a difficult and challenging start to 2020, which has seen unprecedented disruption across the whole travel industry.

 

We are fortunate to have a great range of domestic and drive-to destinations, which has allowed us to bounce back and provide great boating experiences so quickly.  Demand for our boating holidays for this year, as well as next year, has been phenomenal, and we have almost reached full capacity in some of our regions over the next two months. 

 

But this is no surprise really - our holidays make for the perfect post-lockdown getaway, allowing our customers to avoid busy ports and big cities. Our waterways meander through beautiful countryside and tucked away villages where there’s the freedom and space to keep a safe distance from others, while reconnecting with friends and loved ones who we’ve been parted from for so long. 

 

As always, safety is paramount and we have reviewed and adapted our operations to ensure we are safely delivering amazing holidays in this new ‘post-Covid’ world. New social distancing measures have been put in place, a completely revamped pre-departure process will reduce the time spent in our reception areas, and our new cleaning protocols will ensure our bases and boats are thoroughly cleaned and disinfected for the safety of our guests and colleagues alike. This means our guests can relax with peace of mind, and get on with enjoying their much-deserved holiday.  

  

I would like thank my wonderful Le Boat team around the world for their patience and dedication in such difficult times. We have weathered the storm, and while we all need to remain vigilant in the weeks ahead, I am looking forward to calmer and sunnier waters once more. 

 

We’re back on the water – who’s on board?