Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best holiday experience.
What our customers say about our service:
Added on 6 May 2026
Friendly staff
Friendly staff, good handover, an overall chilled out pleasant way to spend a week in Ireland.
Reply from Emerald Star, 6 May 2026
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your week in Ireland and that our team made the handover smooth and welcoming. It’s great to know you found the experience a relaxed and pleasant way to spend your holiday. We hope to welcome you back on another Emerald Star adventure soon! Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Clear website and Easy to book
Clear website and Easy to book
Reply from Emerald Star, 6 May 2026
Thank you for your feedback. We’re so pleased to hear you found the website clear and the booking process easy. It’s great to know your experience was smooth from the very start. We really appreciate you taking the time to share your comments and hope to welcome you on board soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Staff attention was wonderful emails…
Staff attention was wonderful emails replied to quickly and all queries were addressed great service
Reply from Emerald Star, 6 May 2026
Thank you so much for your kind feedback. We’re delighted to hear that our team provided great service and that your emails were responded to quickly, with all your queries addressed. It’s wonderful to know you felt well looked after throughout your experience. We truly appreciate you taking the time to share your review and hope to welcome you on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Great time had
A great few days on the boat with family
Reply from Emerald Star, 6 May 2026
Thank you so much for your lovely feedback. We’re delighted to hear you had a great few days on the boat with your family—it sounds like a really special time together. We hope to welcome you all back on another Emerald Star adventure soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Fantastic Experience!
Fantastic reception at Branges and a great and easy check-out at St Jean de Losne. This is our second time renting a boat from LeBoat and are already planning our next adventure as we travel home from this one.
Reply from Emerald Star, 6 May 2026
Thank you so much for your fantastic review. We’re delighted to hear you had such a great experience at both Branges and St Jean de Losne, and that you found the reception and check-out smooth and easy. It’s especially wonderful to know this is your second time with Emerald Star and that you’re already planning your next adventure—that means a lot to us. We look forward to welcoming you back on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Easy to book
Easy and helpful during booking process
Reply from Emerald Star, 6 May 2026
Thank you for your feedback. We’re so pleased to hear you found the booking process easy and that our team were helpful throughout. We really appreciate you taking the time to share your experience and hope to welcome you on board soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Great quality boat and service in a…
Great quality boat and service in a lovely region (Nivernais)
Reply from Emerald Star, 6 May 2026
Thank you for your kind review. We’re delighted to hear you enjoyed the quality of the boat and service, and that you had a lovely time exploring the Nivernais region. It’s a beautiful area, and we’re so pleased you were able to experience it with us. We hope to welcome you on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Good service
Good service
Reply from Emerald Star, 6 May 2026
Thank you for your feedback. We’re glad to hear you were happy with the service provided and appreciate you taking the time to share your experience. We hope to welcome you on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Best boating trip
We did the Flanders area and had the best time. Driving the boat was simple enough and going through bridges and locks was a fun experience. The team at Emerald Star was so helpful and accommodating. Would highly recommend this experience to anyone and can’t wait to do it again!
Reply from Emerald Star, 6 May 2026
Thank you so much for your wonderful review. We’re thrilled to hear you had such a great time exploring the Flanders area and that you enjoyed the experience of driving the boat and going through the bridges and locks. It’s also fantastic to hear our team were helpful and accommodating throughout your trip. We really appreciate your recommendation and are so pleased to know you’re already looking forward to your next adventure with us. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
We had the best time
We had the best time. The well equipped and easy to use boat gave us the opportunity to explore and enjoy the amazing Canal du Midi and the lovely places to be found along its course. The countryside is beautiful and the towns interesting to visit. The food and wine, and hospitality was a highlight. And it was sunny throughout. An enjoyable week all round. Thank you.
Reply from Emerald Star, 6 May 2026
Thank you so much for your lovely review! We’re delighted to hear you had the best time exploring the Canal du Midi and that the boat made it easy and enjoyable to experience everything along the way. It sounds like you really made the most of the beautiful countryside, charming towns, and wonderful food, wine, and hospitality—what a perfect week, especially with the sunshine! We truly appreciate you taking the time to share your experience and hope to welcome you back on another Emerald Star adventure soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Liberty boat on the Yonne river
We recently rented the new Liberty boat from Emerald Star, and the experience exceeded expectations. The boat itself was fantastic modern, comfortable, and very well designed for a relaxed cruise.
The team at the Migennes base were equally impressive. Friendly, professional, and genuinely helpful, they made the whole process smooth from the start. Nothing felt rushed, and they took the time to ensure we were confident before setting off.
Overall, it was exactly the kind of calm, enjoyable experience you hope for on the Yonne easy cruising, great support, and a boat that really delivers.
Reply from Emerald Star, 6 May 2026
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience on the Liberty boat along the Yonne River exceeded expectations and that you enjoyed its modern design and comfort throughout your cruise. It’s especially great to know that the team at our Migennes base helped set the tone for a smooth and relaxed start to your holiday. We’re very proud of their professionalism and care in ensuring guests feel confident before setting off. We truly appreciate your feedback and hope to welcome you back on board again soon for another peaceful and enjoyable journey. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Fantastic Base at Laggan
Fantastic Base at Laggan , the team at the Base were very friendly and accommodating. Looking forward to revisiting.
Reply from Emerald Star, 6 May 2026
Thank you for your lovely feedback. We’re delighted to hear you had such a fantastic experience at our Laggan base and that the team made you feel so welcome and well looked after. It’s great to know you’re already looking forward to returning, and we’ll be very happy to welcome you back on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
The whole experience was excellent
The whole experience was excellent, even with some dodgy weather.. I would thoroughly it. The staff we dealt with were brilliant, very patient and understanding and nothing seemed any trouble.
Reply from Emerald Star, 6 May 2026
Thank you for your kind feedback. We’re really pleased to hear that you had an excellent overall experience, even with some challenging weather, and that our team were able to support you with patience and care throughout your trip. It’s great to know nothing felt like too much trouble for the team—that’s exactly the level of service we aim to provide. We hope to welcome you back on board again soon for another enjoyable adventure. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Fantastic trip
Fantastic trip! Saw France in a very low key way. Went to off the beatin path small towns. Not the Disney way. Can’t wait to do it again.
Reply from Emerald Star, 6 May 2026
Thank you for your lovely feedback. We’re so pleased to hear you had a fantastic trip and enjoyed experiencing France in a more relaxed, authentic way—exploring those smaller, off-the-beaten-path towns is exactly what makes canal cruising so special. It’s wonderful to know you’re already looking forward to doing it again, and we’d be delighted to welcome you back on board for another adventure. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Wow what a trip
Wow what a trip
Some holidays don’t create memories
Our Leboat trip we made memories in abundance
The views
The helpful friendly team at Leboat
The pub food on route
The weather in April was far better than expected
The friendly chatty locals and banter with the lock keepers
What a trip
What memories we have
Reply from Emerald Star, 6 May 2026
Thank you for sharing such a wonderful reflection on your trip. We’re absolutely delighted to hear that your holiday created so many lasting memories—from the beautiful views and lively towns to the friendly chats with locals and lock keepers, and even the pleasant surprise of the April weather. It’s especially rewarding to know that our team helped contribute to making your experience such a positive one. Moments like these are exactly what we hope every guest takes away from their time on the water. We truly appreciate your kind words and hope to welcome you back on board again soon for even more memories. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Customer Service
Customer Service
Reply from Emerald Star, 6 May 2026
Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service team. Providing helpful, responsive support is something we really value, so it’s great to know this came through. We hope to welcome you on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
We are prior LeBoat cruisers and enjoyed the…
We are prior LeBoat cruisers and enjoyed the experience so thoroughly that we wanted to do another canal trip and introduce more friends to LeBoat, France and the canal excursion experience. A key ingredient to making these trips so fantastic are the wonderfully helpful LeBoat team members. They are world class and are the difference between a good experience, versus a great experience.
Reply from Emerald Star, 6 May 2026
Thank you so much for your continued support and for choosing to cruise with Emerald Star again. We’re absolutely delighted to hear that your previous experience was so enjoyable that you decided to return and introduce friends to the canals and to Emerald Star. It means a great deal to us that our team members helped make your trips so memorable. We’re very proud of their dedication and professionalism, and it’s wonderful to know they made such a positive difference to your experience. We truly appreciate your kind words and look forward to welcoming you and your friends on board again soon. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Excellent communication and experience.
Excellent communication and experience.
Reply from Emerald Star, 6 May 2026
Thank you for your kind feedback. We’re really pleased to hear you had an excellent experience and felt well supported through clear communication throughout your journey. We hope to welcome you on board again in the future. Kind regards, Catherine from Emerald Star
Added on 6 May 2026
Great Scenery, lovely people
Great Scenery, lovely people
Added on 6 May 2026
Check in was seamless
Check in was seamless
Added on 6 May 2026
Exceeded our expectations of a fun holiday.
Exceeded our expectations of a fun holiday.
Added on 6 May 2026
The trip was amazing and we were lucky to have…
The trip was amazing and we were lucky to have fab weather which made scenery spectacular. Staff were amazing and very friendly. Boat was spotless and experience was fab. Would recommend.
Added on 4 November 2025
Informative , helpful friendly staff in a beautiful location
Informative , helpful friendly staff in a beautiful location
Added on 3 November 2025
St-Gilles to Port Cassalfiere is a very interesting itinerary with…
St-Gilles to Port Cassalfiere is a very interesting itinerary with minimum locks (two). The towns where we stopped overnights were Aigues-Morte (two nights- extremely interesting to visit), Meze and Marseillan (in the Etang de Thau). All nice ports with reasonable fees. In Galician and Frontignan, we just anchored in town for free.
Overall, very satisfied with this itinerary.
Added on 31 October 2025
Excellent trip, staff, boat and location.
Excellent trip, staff, boat and location.
Added on 30 October 2025
Great staff and brilliant scenery
Great staff and brilliant scenery
Added on 28 October 2025
Emerald Star staff were very friendly and helpful.
Emerald Star staff were very friendly and helpful.
Added on 26 October 2025
We really enjoyed our trip. The quality of light is…
We really enjoyed our trip. The quality of light is what inspired the impressionists. We especially liked that the locks are automated, not manual.
Added on 16 October 2025
Customer service is there for anything you might need. Happy…
Customer service is there for anything you might need. Happy to help in any way.
Added on 16 October 2025
A beautiful location, pleasant, informative and helpful Emerald Star employees…
A beautiful location, pleasant, informative and helpful Emerald Star employees – all in all, a most welcoming experience and wonderful send off on our memorable and peaceful voyage on the Rideau Canal!
Added on 12 October 2025
Friendly and professional service during check-in / check-out. The Horizon…
Friendly and professional service during check-in / check-out. The Horizon 5 was well equipped and rand very well.
Added on 10 October 2025
This really helpful group made an three weeks awesome.
This really helpful group made an three weeks awesome.
Added on 10 October 2025
Great boat, good handling characteristics and very comfortable
Great boat, good handling characteristics and very comfortable
Added on 9 October 2025
Pleasant trip from Trebes to Carcassonne
Pleasant trip from Trebes to Carcassonne
Added on 4 October 2025
The base is well organised. It is 20 minutes walk…
The base is well organised. It is 20 minutes walk from a Spar and various cafes and restaurants, and the coastal tram stop. We used public transport to get there – train to Ostende and then the dear wee tram along the coast costing E3 each
Added on 1 October 2025
Charming city, friendly people great restaurants.
Charming city, friendly people great restaurants.
Added on 6 May 2026
Perfect Condition, great comfort
Perfect Condition, great comfort
Added on 6 May 2026
Perfect little boat for a couple or two couples with…
Perfect little boat for a couple or two couples with plenty of space and great galley
Added on 6 May 2026
Liberty was a joy to sail, so comfortable.
Liberty was a joy to sail, so comfortable.
Added on 6 May 2026
Comfortable, well equipped boat. Some of the showers a bit…
Comfortable, well equipped boat. Some of the showers a bit small although fine, but mainly used canalside showers. Lovely shared areas and galley big enough with lots of storage space throughout the boat.
Added on 6 May 2026
Boat was big enough for 10 of us. Everything you…
Boat was big enough for 10 of us. Everything you needed. Kitchen well equipped
Added on 3 November 2025
Very nice boat. Good quality for boat accessories and bedding.…
Very nice boat. Good quality for boat accessories and bedding. Very satisfied overall.
Added on 31 October 2025
Wonderful trip, boat was very spacious for our group of…
Wonderful trip, boat was very spacious for our group of 4
Added on 30 October 2025
Good basic boat for first time sailing
Good basic boat for first time sailing
Added on 16 October 2025
The Horizon 1 is a spacious boat that is equipped…
The Horizon 1 is a spacious boat that is equipped with pretty much anything that you might need for a comfortable multi-day excursion on the Rideau Canal. We definitely look forward to becoming return customers in years to come.
Added on 12 October 2025
Very nice boat; forward and aft thrusters made docking and…
Very nice boat; forward and aft thrusters made docking and lock entry delightful
Added on 5 October 2025
Lovely boat. Bow thrusters front and back meant going through…
Lovely boat. Bow thrusters front and back meant going through locks and mooring was easy.
Added on 4 October 2025
Very comfortable and great for 2 couples with the living/…
Very comfortable and great for 2 couples with the living/ kitchen area being in between the two cabins (so no idea if the others snore or not!). It was very well equipped (5 frying pans?!! and 4 corkscrews but no grater) with plenty of cutlery and crockery so we didn’t have to wash up every time we had a coffee/ ate something. Steering from the top is great and the boat handled very well indeed, even in high wind.
Added on 2 October 2025
Great experience
Great experience
Added on 1 October 2025
Wonderful way to explore and experience our country. The staff…
Wonderful way to explore and experience our country. The staff were great and the boat exceeded our expectations. It was well equipped, clean and easy to drive.
Added on 1 October 2025
Wonderful and very relaxing
Wonderful and very relaxing
Added on 29 September 2025
This is a very well designed boat. All glass around…
This is a very well designed boat.
All glass around the helm, salon, and galley make it special.
The bow and stern thrusters made me look like a professional Captain.
Added on 26 September 2025
Really easy boat to navigate and accommodation well thought out.…
Really easy boat to navigate and accommodation well thought out. We had a Tango for two of us, which gave us plenty of space.
Added on 24 September 2025
Loved the layout of the boat. There were a few…
Loved the layout of the boat. There were a few minor issues with the boat but they were quickly dealt with.
