Best Price Guarantee
Find the same holiday (boat and route) on the same dates cheaper within 7 days of booking and we’ll refund the difference.
- Claims can be made from the day your booking is confirmed until 7 days thereafter provided that on the day you make the claim the better priced boat, per the following terms, remains available to be booked with Emerald Star. If the price decreases after 7 days of booking, you are not entitled to make a claim.
- Applies to your boat price after applicable discounts have been applied as shown on your confirmation invoice. Other extras and add-ons are not included.
- Only applies where the exact same boat, date, duration and route (i.e. start base and end base) is advertised or made available by Emerald Star at a lower price than the price confirmed on your booking confirmation. The price must be judged as the total price, after discounts, and must be advertised in the same currency as you originally booked in. A higher % or other discount is not relevant if it does not result in a total boat price lower than your original booking.
- Your claim must be submitted via the online form available below.
- These terms are supplemental to our Booking Conditions which continue to apply to your booking.
- If your claim is validated by Emerald Star, your booking will be updated with a discount equal to the difference in price. If you have already paid your balance in full, you will receive a refund for the price difference, via the same means as you paid, within 30 days of making your claim.
Submit your Best Price Guarantee claim
If you see we’ve dropped a price on the same boat, destination, date and duration that you have booked, please complete the below form. If you’re right, we can then apply the same saving to your booking too.